REFUNDS AND CANCELLATION

REFUNDS AND CANCELLATION POLICY

We thank you and appreciate your purchase through us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our User, concerning any purchase you make through us. The policy concerning the returns and refund requests, shall be following the clauses as set forth:

1. RETURN REQUESTS

If during or after the services, the client is not satisfied with the quality of work or if the client feels that the work is not done as per the work order agreed on by Company and the Client, He/she may raise the return request.

In such case, our Quality Inspector’s decision shall be final. He is competent to decide whether the returns have to be accepted or not. However his decision can be reviewed and reverted by the Directors of the Company.

2. PROCESSING OF REFUND

Refunds are done only when the order couldn't be fulfilled after confirmation and the same is provided within 10 working days. And refund is accepted only for the part of the work for which client has raised the issue and ours Quality Inspection Team has agreed with the client. You also have an option to request the payment to be transferred into your bank account and if your order was placed through COD, then you shall be refunded only by through NEFT. You will be refunded in the currency you were charged in. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

All Refund requests shall be made by you by contacting to the technical team support available on the Platform, which will be the official mode of communication with the our Platform and the Company. The Company shall waive all other means of communication made. All Refunds shall be made only on the basis and upon investigation by us on following such guidelines. The Refund shall be completed between Fifteen (15) to Thirty (30) days from the date of refund request made by the User and the money shall be transferred to the original source of payment of the User.

3. CANCELLATION

As a User, you do not have the right to cancel your order upon placing the same. The Company at its sole discretion may cancel any order(s):

• if it suspects a User has undertaken a fraudulent transaction, or
• if it suspects a User has undertaken a transaction which is not following the Terms of Use, or
• in case of unavailability of a service, or
• for any reason outside the control of the Company including causes for delivery related logistical difficulties.
• if the Company does not want to do business with the User

The Company maintains a negative list of all fraudulent transactions and non-complying Users and reserve the right to deny access to such Users at any time or cancel any orders placed by them in future.